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Terms & Conditions

A. Company Details

1. www.jewellery-collections.co.uk and www.jewellery-collections.com are operated by Estuary Jewellery, of 12 Church Road, West Mersea, Colchester, Essex CO5 8QH.

B. Definitions

"We", "us", "our", "company" and similar terms refer to Estuary Jewellery. "You", "your", "customer" and similar terms refer to the customer who is purchasing Goods from Estuary Jewellery. "Goods" and "items" refers to any products currently or previously offered for sale on the Estuary Jewellery website. "Order", "ordered" and similar terms refer to the process by the customer of selecting goods and making the necessary payment to Estuary Jewellery. "Website" refers to the www.jewellery-collections.co.uk or www.jewellery-collections.com website.

C. Title

Title in the Goods shall pass to you after payment and delivery have been made.

D. Product Photos and Colours

The colour of the jewellery may be slightly different to that in the photographs, due to electronic technology and because computer monitors can vary. Therefore colours should be for guidance only. If you wish to clarify any product details before ordering please contact us.

E. Prices

All prices on this website are quoted in UK Pounds. Prices include VAT where applicable. We reserve the right to adjust prices, offers, products and product specifications on the website at any time before (but not after) we accept your order.

F. Payments

All online credit and debit card payments are processed by PayPal, who are approved by all leading card issuers. The transaction will appear as a payment to Estuary Jewellery.

G. Receipts

You will receive an electronic receipt by email, which includes your order number. In case of any queries, you will need to quote your order number and name. If you pay online by credit or debit card you will receive a payment confirmation email from PayPal. If you require a further copy of your invoice please contact us to request it. All requested duplicate invoices are sent by post to the cardholder address.

H. Returns

If an item is damaged or faulty, or the incorrect item is supplied, Estuary Jewellery will refund the full purchase price or offer a replacement item. Any product you return must be returned complete, in clean unworn condition, in its original packaging and with all labels still attached. Refunds for credit and debit card orders via PayPal will be made to the same card as you used for your purchase. Refunds will be processed within 28 days.

I. Complaints Procedure

We are confident that you will be happy with our service. If anything is not right, please call us on 01206 384626. If nobody is available please leave a message, or email estuary@mail.com. When you email us, please include a daytime telephone number if possible. We will do everything we can to quickly resolve the matter to your complete satisfaction.

J. Errors

We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them. If you notice any errors or inconsistencies please let us know. In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods.

K. Ordering Online and Security

All credit and debit card payments are processed by a leading online card processing gateway, PayPal, who are approved by all leading card issuers and are compliant with the card processing regulations. We do not store or process any credit or debit card details through any of our computer systems or internet servers. For online payments the card details are processed and held by PayPal and are not available to us. If you have any questions or concerns about the security or any other aspect of our website and systems please contact us.

L. Legal

The contents of this website are copyright © Estuary Jewellery. Copyright in some product images is owned by our suppliers or their agents. Products sold by Estuary Jewellery may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. Estuary Jewellery acknowledges those rights. The content of this website will be updated from time to time and changes will be made to the range of products available for purchase. Please note that your purchase of any product will be subject to availability of stock. The laws of England and Wales will govern your use of this Web site. If any provision of this document is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this document and the remainder of the provision in question shall not be affected thereby. In all cases our maximum liability to you is the full purchase price you paid for the goods. Nothing in this document affects your statuary rights as a consumer.

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